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Find answers to frequently asked questions about our fires, stoves and fireplaces, including installation, visiting our Mexborough showroom, ordering and aftercare.
No appointment is needed. You are welcome to visit our showroom in Mexborough, Monday to Friday, from 8:00am to 4:30pm. Our team will be happy to show you the range and answer any questions.
Yes. Fireparts has more than 50 live displays, giving you an opportunity to see a wide selection of fires and stoves in person. Visit our Mexborough showroom to compare styles, finishes and flame effects before deciding what suits your home.
You can find the Fireparts showroom at 54 Bank Street, Mexborough, South Yorkshire, S64 9LL. Come and explore our range of fires, stoves and fireplaces, and speak with our team about supply or installation options.
Our usual showroom opening hours are Monday to Friday, 8:00am to 4:30pm. You do not need an appointment to visit. Please check with us before travelling on a bank holiday or if you need to arrange a visit outside these hours.
Absolutely. Whether you are replacing an existing appliance or planning a new fireplace, our team can explain the differences between the available fires, stoves and finishes. You are welcome to visit the showroom, ask questions and take your time comparing the options.
Yes. We can discuss the products you are interested in and provide a quotation before you place an order. Where installation is required, a survey may be needed to establish the full scope of work and give you an accurate price.
Yes. Our products come with warranty cover, although the length and terms vary by manufacturer and product. We can explain the relevant warranty information when you choose your fire, stove or fireplace and advise you on any registration or servicing requirements.
We aim to make sure you feel confident using your new appliance. Following installation, we can arrange a follow-up call and our team is available if you have questions about your fire, stove or fireplace. Please contact us if you need further guidance.
Yes. We can help with enquiries about servicing and replacement parts, working with our recommended installers where appropriate. Tell us the make and model of your appliance, and we can advise on the next steps or who to contact. Gas servicing must be undertaken by a suitably qualified Gas Safe registered engineer.
Lead times depend on the product, finish and stock availability. Some items may be available sooner than others or need to be ordered from the manufacturer. We can discuss the likely lead time when you request a quotation or place your order.
Yes. We offer supply and installation through qualified installers who work alongside Fireparts. Our team can help you choose a suitable fire, stove or fireplace, then arrange for the installation requirements to be assessed before work goes ahead.
Yes. A pre-installation survey helps confirm that your chosen appliance is suitable for the property and identifies any work needed to install it safely. It also allows the installer to discuss the installation requirements and prepare an appropriate quotation.
The installer will assess the proposed location, take measurements and check that the appliance and its heat output are suitable for your room. They will also consider the chimney or flue, ventilation, hearth and any alterations required, depending on the type of fire or stove being fitted.
Installation times vary depending on the appliance, the existing fireplace and the amount of building or flue work required. A straightforward replacement may take less time than a new installation involving alterations. Your installer can give you a clearer timescale after the survey.
Yes. Removing an existing fire or stove can be included as part of the installation work. The installer will assess what is involved and explain any related alterations or costs before the work begins. Disposal of the old appliance should be discussed separately.
In many cases, yes. A new fire or stove can be fitted into an existing fireplace, provided the opening and installation arrangements are suitable. An installer will need to inspect the fireplace, chimney or flue and relevant clearances before confirming what is possible.
Yes. Fireplace alterations can be arranged where necessary, subject to a survey. The installer can assess whether the opening, chamber, hearth or surrounding area needs changing to accommodate your chosen appliance and will explain the proposed work and costs.
Yes. Suitability is assessed during the pre-installation survey. This includes relevant measurements, appliance requirements and checks on the existing fireplace or proposed location, so you can understand what work is required before proceeding.
The materials required for the agreed installation can be included in your quotation. The exact specification depends on the appliance and the work involved, so your installer will confirm what is supplied and whether any additional items or alterations are needed.
We recommend clearing the space around the fireplace or installation area and moving any fragile or valuable items out of the way. The installer will bring dust covers to help protect the room, although some dust and disruption may be unavoidable, especially if building work is required.
There will usually be some disruption in the area where the installer is working. The amount depends on whether you are replacing an existing appliance or making changes to the fireplace or flue. Dust covers will be used, and the installer can explain what to expect before work begins.
Removal of the old appliance may be included in the work, but disposal of the appliance and installation waste is not included automatically. A skip can be arranged and added to the quotation where required. Please discuss waste removal with us before booking.
Yes, we work with a network of qualified installers who can help with the installation of your new fire, stove or fireplace.
For wood-burning and multi-fuel stoves, we work with appropriately registered installers, including HETAS and OFTEC professionals. Gas fire installations are carried out by Gas Safe registered engineers qualified to work on the relevant appliance.
Our team can advise on the installation requirements and help arrange a suitable installer for your project.
Where certification or notification is required for the installation, the appropriate paperwork should be provided by the installer or relevant registration scheme following completion. Your installer will explain which documents apply to your appliance and the work carried out.
We can arrange installation work across Yorkshire through installers who work alongside Fireparts. If you are unsure whether your address is covered, contact our Mexborough showroom and we can check availability for your area.
Yes. You can buy a fire, stove or fireplace from Fireparts on a supply-only basis if you already have your own installer. We can help you choose the right product and provide the relevant product information for your installation arrangements.
Choosing the right stove size is important for both comfort and efficiency. A stove that is too large can make the room uncomfortably warm, while one that is too small may struggle to provide enough heat.
A qualified installer can calculate the heat output required, measured in kilowatts (kW), using guidance from Approved Document J of the Building Regulations. This takes into account factors such as the size of the room, insulation levels, ceiling height and window area to help determine a suitable stove for the space.
The correct fuel will depend on the type of stove you have. For suitable appliances, you should use Ready to Burn approved smokeless fuels or seasoned or kiln-dried logs with a moisture content of around 12–15%.
Wet or unseasoned wood should be avoided because it produces more smoke, reduces efficiency and can cause deposits to build up inside the flue. Always check the operating instructions for your particular stove to confirm which fuels are suitable.
Firewood should be kept in a dry, well-ventilated log store where air can circulate freely around the logs.
Keep the logs off the ground, protect them from the weather and allow plenty of airflow around the sides of the store. Correct storage helps maintain a low moisture content, resulting in a cleaner burn and better heat output.
The amount of wood required will depend on the size and design of the stove. As a general guide, most stoves are designed to accommodate logs around 10–12 inches (25–30cm) long.
Start with a relatively small amount of fuel and build the fire gradually until you have a steady, controlled burn. Avoid completely filling or overloading the firebox, as this can reduce efficiency and lead to overheating.
Hardwoods are generally a good choice when you want a longer, more consistent burn. Common examples include oak, beech and ash.
Whichever wood you choose, it should be properly seasoned or kiln-dried. Correctly dried hardwood provides a steady burn and good heat output.
A cold flue is a common cause of smoke when initially lighting a stove because it can prevent the chimney from drawing correctly.
Allowing the stove door to remain slightly open for a few minutes before lighting can encourage warmer air to rise through the chimney and help establish the draw.
You can also use the top-down lighting method. Place one or two larger logs at the bottom, arrange kindling above them in a criss-cross pattern and position a firelighter on top. Lighting from the top allows the fire to work downwards, helping the flue warm more quickly while reducing smoke.
Using the stove correctly should help keep the glass clearer.
Use dry, seasoned or kiln-dried wood, avoid damp or poor-quality fuel and allow the stove to reach and maintain its correct operating temperature. Stoves fitted with an airwash system also use airflow across the inside of the glass to help reduce deposits.
If soot is regularly building up on the glass, it can be an indication of poor-quality fuel or insufficient airflow.
Stoves use air controls to regulate the amount of oxygen reaching the fire.
Allowing more air into the stove creates a hotter, faster burn, while reducing the airflow creates a slower, longer burn. Adjusting the primary and secondary air controls allows you to manage both the heat output and the rate at which fuel is consumed.
The correct settings vary between appliances, so refer to the stove’s operating instructions or ask your installer to explain the controls.
No. You should not leave a stove burning unattended or overnight.
For safety, the fire should remain under control and be monitored whenever the appliance is in use.
The safest approach is normally to allow the fire to burn out naturally.
Stop adding fuel and allow the existing logs to gradually burn down. Do not use water to extinguish the fire, as this can damage both the stove and the flue system.
Allowing the fire to die naturally provides a more controlled cooling process.
No. Stoves are designed to operate with the door closed.
Leaving the door open can interfere with the airflow through the appliance, reduce efficiency and increase the risk of sparks or fumes entering the room.
The stove door should therefore remain closed during normal operation.
This depends largely on how frequently the stove is used.
With daily use, check the ash pan every one to three days and empty it when it reaches around two-thirds to three-quarters full. Do not allow ash to build up until it reaches the grate or begins restricting airflow, as this can affect the stove’s performance.
For occasional or weekend use, check the ash pan after several fires or before lighting the stove again.
Ash can retain heat and contain hidden embers long after the fire appears to have gone out, so it needs to be handled carefully.
Allow the ash to cool for at least 24–48 hours, then use a metal shovel to transfer it into a metal container with a secure lid. Do not use cardboard, paper or plastic containers.
Keep the container outside on a non-combustible surface such as concrete, stone or bare soil and away from buildings, fences or combustible materials.
Once you are certain the ash is completely cold, small quantities may be disposed of with household waste, subject to local guidance. Ash produced solely from untreated wood can also be used sparingly in the garden or compost, or used to provide additional grip on icy paths.
For optimum performance, firewood should have a moisture content of around 12–15%.
Wood with a higher moisture content produces less useful heat because energy is used to remove the moisture from the logs. It can also result in additional smoke and greater soot and creosote build-up.
A moisture meter provides a simple way of checking whether your logs are ready to burn.
There are several common reasons why a stove may not be producing the expected amount of heat.
Wet or insufficiently seasoned wood will reduce heat output and efficiency. Poor chimney draw or problems with the flue can restrict airflow and combustion, while a stove that is incorrectly sized for the room may simply not be capable of providing the required output.
Checking the fuel, airflow and condition of the flue will resolve many common performance problems.
No. Treated, painted or chemically processed wood should never be burned in a stove.
These materials can release harmful fumes when burned, cause damage to the stove and flue system and may also invalidate the appliance warranty.
Not always. Some gas fires need a suitable chimney or flue, while others are designed for different approved flue arrangements. The options depend on the model and your property. We can help you explore suitable fires and arrange for the installation requirements to be assessed.
Our range includes freestanding, inset and recessed gas fires, with different styles and heat outputs to suit a variety of rooms. Visit our Mexborough showroom to compare the options and discuss what will work with your existing fireplace or proposed installation.
In many cases, yes. Replacing an existing gas fire is possible, subject to checks on the appliance, gas supply, ventilation and flue arrangements. A suitably qualified Gas Safe registered engineer must assess the installation before the replacement goes ahead.
Yes, provided the fireplace and flue arrangements are compatible with the chosen gas fire. An installation assessment will confirm whether the existing opening can be used or whether alterations are required. Gas work must be completed by an appropriately qualified Gas Safe registered engineer.
The right heat output depends on the size of your room, insulation and how you want to use the fire. During the survey, the installer can assess the space and recommend a suitable output and type of appliance.
Yes. Gas fires need regular servicing to help ensure that they continue to operate safely and efficiently. Servicing should be carried out by a Gas Safe registered engineer qualified to work on the relevant type of gas fire, in accordance with the manufacturer’s instructions.
Gas fires are generally serviced at least once a year, or as often as the manufacturer specifies. More frequent attention may be needed in some circumstances. Check the instructions for your model and arrange servicing with a qualified Gas Safe registered engineer.
Please ask our showroom team about the installation arrangements for the gas fire you are interested in. Gas installations must be completed by an appropriately qualified Gas Safe registered engineer, and we will confirm what installation support is available before you order.
Both can provide an attractive focal point and additional warmth. A gas fire offers convenient, controllable heat without storing fuel, while a wood-burning or multi-fuel stove provides a different flame and heating experience but needs suitable fuel and maintenance. The right choice depends on your room, installation options, running costs and preferences.
No. Electric fires do not burn fuel, so they do not need a chimney or flue. This makes them a flexible option for rooms without an existing fireplace, although they still need a suitable electrical supply and must be installed according to the manufacturer’s instructions.
Many electric fires let you enjoy the flame effect independently of the heater, so you can create a cosy atmosphere throughout the year. The available settings vary between models, and our showroom team can help you compare them.
Many electric fires provide around 1–2kW of heat, depending on the model and its settings. The exact output will be shown in the product specification. We can help you choose a fire that suits the size and intended use of your room.
Some electric fires connect to a suitable standard three-pin socket, while others need a fused spur or a fixed electrical connection. The requirements depend on the model, so always follow the manufacturer’s instructions and use a qualified electrician for any fixed wiring.
Running costs depend on the fire’s power rating, how long you use the heating function and your electricity tariff. For example, a 2kW heater uses 2kWh of electricity when operating continuously at full output for one hour. Flame-only operation usually consumes considerably less power.
A media wall fire is an electric fire designed to be incorporated into a purpose-built feature wall, often with a television above it. Depending on the model, it can sit within the wall or form part of a larger feature. We can help you explore different sizes and styles for your room.
Yes. We can arrange media wall fire installation through our recommended installers. The proposed wall, electrical supply, appliance dimensions and ventilation clearances will need to be checked before work begins. Contact us to discuss the options for your space.
Often, yes. Many media wall designs position a television above an electric fire, but the layout must follow the appliance and television manufacturers’ requirements for clearances, ventilation and heat exposure. Your installer can advise on a suitable arrangement before the wall is built.
In many cases, yes. An electric fire can be installed in an existing fireplace, provided the opening, electrical supply and clearances are suitable for the chosen model. We can help you identify options, with the final arrangement confirmed during the installation assessment.
The right fireplace depends on the type and size of your fire or stove, the room and the finish you prefer. We offer chambers, hearths, surrounds and beams in a range of styles. Visit our Mexborough showroom or browse the website, and we can help you put together a suitable combination.
Often, yes. You may be able to keep the existing surround or fireplace opening and replace only the fire. This depends on the new appliance’s dimensions, ventilation, flue arrangements and required clearances, so suitability should be checked before ordering.
Yes. An existing fireplace opening can often be adapted to accommodate a different fire or stove. The extent of the work depends on the structure and the appliance requirements, so any alterations will need to be assessed during a survey.
It depends on the appliance and how it is installed. Many solid-fuel stoves require a suitable non-combustible hearth, while some electric fires and certain gas fire installations have different requirements. We can help you check the specification for your chosen model before installation.
A fireplace chamber is the lining or finish fitted to the inside of a fireplace recess, around and behind the fire or stove. Chambers are available in materials and styles such as brick, stone and tile effects, helping you create the look you want within a suitable installation.
Our fireplace range includes surrounds in materials such as limestone, granite and marble. Different finishes can suit both traditional and contemporary interiors. Our showroom team can help you compare styles and check compatibility with your fire or stove.
Yes. A fireplace beam can add character above a stove or fireplace, with styles ranging from traditional oak effects to more contemporary finishes. The beam material, fixing method and distance from the appliance must comply with the manufacturer’s clearance requirements.
Of course. Bring along your room measurements, photographs or ideas and our showroom team can talk you through suitable fires, stoves, surrounds, hearths and chambers. We can help you compare the options and identify any installation checks that may be needed.
Explore our range of stoves, gas fires, electric fires, media wall fires and fireplaces in person. See the quality, feel the warmth and get expert advice from our friendly team.
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